Surface Listening
Ask when it matters. Act on what you learn.
AI-native employee listening, built into Surface. It identifies where employee feedback can add most value, recommends who to hear from and what to ask, and helps you act on what you learn.




High PriorityWHY LISTENING IS BROKEN
Listening that starts with what's happening in your workforce
Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.
WHY LISTENING IS BROKEN
Listening that starts with what's happening in your workforce
Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.
WHY LISTENING IS BROKEN
Listening that starts with what's happening in your workforce
Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.
Traditional surveys
A score, disconnected from what matters
Surface Listening
An answer, ready to act on
HOW SURFACE LISTENING WORKS
Surface knows when to ask
Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.
HOW SURFACE LISTENING WORKS
Surface knows when to ask
Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.
HOW SURFACE LISTENING WORKS
Surface knows when to ask
Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.




THE COMPLETE LISTENING PROGRAM
Everything you expect from a survey tool, but smarter
Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.
THE COMPLETE LISTENING PROGRAM
Everything you expect from a survey tool, but smarter
Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.
THE COMPLETE LISTENING PROGRAM
Everything you expect from a survey tool, but smarter
Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.
Engagement
Measure engagement, growth, belonging and alignment on the cadence that fits your organization.
Pulse checks
Targeted listening when a signal is worth exploring.
Onboarding and lifecycle
Always-on listening across onboarding, exits, manager transitions, promotions, and other key moments.
Manager effectiveness
Understand how employees experience their managers and how those patterns relate to team outcomes.
Expert-built templates
Question sets built from Paradigm's expertise with thousands of organizations. Use as-is or adapt them to your needs.
Anonymous by design
Results show only for groups of five or more, sensitive demographic fields always aggregate, and names are optional.
END SURVEY FATIGUE
Don't ask unless the answer matters
People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.
END SURVEY FATIGUE
Don't ask unless the answer matters
People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.
END SURVEY FATIGUE
Don't ask unless the answer matters
People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.
Ask with intent
Hear from employees when their input can help answer a real question or inform a decision.
Understand what you hear
Read responses alongside workforce data and context to understand what they mean, not just how people scored.
Act when it matters
When the findings call for action, Surface recommends what to do next and helps your team execute.

COMMON QUESTIONS
What people teams ask before switching
Straight answers to the five questions we hear most from people teams weighing a change.
COMMON QUESTIONS
What people teams ask before switching
Straight answers to the five questions we hear most from people teams weighing a change.
COMMON QUESTIONS
What people teams ask before switching
Straight answers to the five questions we hear most from people teams weighing a change.
EXPERTISE BEHIND THE PRODUCT
Built on lessons from the people shaping modern work
Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields
Chief People Officer, Notion

Rethink the annual survey
Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.
Never ask what you won't act on
Asking about things leadership won't change just reminds people they're dissatisfied.
Watch behavior, not sentiment
Some of her highest performers report the lowest satisfaction, because they care the most.
Watch the podcast →
EXPERTISE BEHIND THE PRODUCT
Built on lessons from the people shaping modern work
Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields
Chief People Officer, Notion

Rethink the annual survey
Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.
Never ask what you won't act on
Asking about things leadership won't change just reminds people they're dissatisfied.
Watch behavior, not sentiment
Some of her highest performers report the lowest satisfaction, because they care the most.
Watch the podcast →
EXPERTISE BEHIND THE PRODUCT
Built on lessons from the people shaping modern work
Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields
Chief People Officer, Notion

Rethink the annual survey
Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.
Never ask what you won't act on
Asking about things leadership won't change just reminds people they're dissatisfied.
Watch behavior, not sentiment
Some of her highest performers report the lowest satisfaction, because they care the most.
Watch the podcast →
Explore the rest of the platform
People Intelligence
Insights, Hotspots, and Recommendations to improve your organization.
Surface Agent
AI Chat, Analytics, and Execution.
Playbooks
Expert-built and custom agent playbooks.
Analytics
Natural-language charts and decision-ready reports.
Surface Learning
Coming soon
eLearning for any employee, anywhere, anytime.
Explore the rest of the platform
People Intelligence
Insights, Hotspots, and Recommendations to improve your organization.
Surface Agent
AI Chat, Analytics, and Execution.
Playbooks
Expert-built and custom agent playbooks.
Analytics
Natural-language charts and decision-ready reports.
Surface Learning
Coming soon
eLearning for any employee, anywhere, anytime.
Explore the rest of the platform
People Intelligence
Insights, Hotspots, and Recommendations to improve your organization.
Surface Agent
AI Chat, Analytics, and Execution.
Playbooks
Expert-built and custom agent playbooks.
Analytics
Natural-language charts and decision-ready reports.
Surface Learning
Coming soon
eLearning for any employee, anywhere, anytime.
GET STARTED TODAY
See what Surface Listening finds in your organization
Request a demo to see how Surface can use your workforce data to identify where listening could help and what to do next.
Request a demo
GET STARTED TODAY
See what Surface Listening finds in your organization
Request a demo to see how Surface can use your workforce data to identify where listening could help and what to do next.
Request a demo