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Surface Listening

Ask when it matters. Act on what you learn.

AI-native employee listening, built into Surface. It identifies where employee feedback can add most value, recommends who to hear from and what to ask, and helps you act on what you learn.

Recommended for You
Based on signals across your people data
High Priority
Customer Success ramp time diverging by region: New hires in West reach quota 31% faster than East, despite similar tenure, experience, and book size.
I recommend a short pulse to recent hires in both regions focused on differences in data.
DismissDeploy Survey
Always-On Programs
Onboarding Journey
Response rate88% (156/178)
4.2 avg score
Exit Interviews
Response rate74% (23/31)
3.8 avg score
Active Surveys
Q1 Employee Engagement Survey
Active
234 of 450 responses52%
Why are new Customer Success hires in the West ramping faster than the East?
Ask Surface a question

WHY LISTENING IS BROKEN

Listening that starts with what's happening in your workforce

Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.

WHY LISTENING IS BROKEN

Listening that starts with what's happening in your workforce

Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.

WHY LISTENING IS BROKEN

Listening that starts with what's happening in your workforce

Traditional surveys start with prewritten questions, then try to connect the answers to workforce data after the fact. Surface starts with the signal, asks the people closest to it, and interprets what they say alongside the rest of what you know.

Traditional surveys

A score, disconnected from what matters

Annual Survey
Attrition
Performance
Manager data
Workload
Sales Team Engagement Score
3.8

Surface Listening

An answer, ready to act on

Attrition rising in Sales
Targeted pulse check
Performance steady
New manager started
Reorg, 60 days ago
Answer
Manager transition and unclear priorities are driving Sales attrition
Next step drafted
Manager transition playbook + role clarity plan

HOW SURFACE LISTENING WORKS

Surface knows when to ask

Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.

HOW SURFACE LISTENING WORKS

Surface knows when to ask

Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.

HOW SURFACE LISTENING WORKS

Surface knows when to ask

Traditional survey tools ask preplanned questions. Surface continuously reads signals across your workforce then recommends when to listen, who to hear from, and what to ask.

Spots the signalRecommends who to hear fromDrafts the pulseDelivers answers in context
1
Spots the signal
Sales attrition is accelerating while engagement remains steady. Surface flags the pattern and identifies it as worth exploring.
2
Recommends who to hear from
Surface identifies the employees closest to the signal, so you can hear from the right group instead of the whole company.
3
Drafts the pulse
Surface prepares a focused set of questions, tailored to the signal and ready to send.
4
Delivers answers in context
Responses land alongside attrition, performance and manager data, so you see what they mean, not just how people scored.

THE COMPLETE LISTENING PROGRAM

Everything you expect from a survey tool, but smarter

Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.

THE COMPLETE LISTENING PROGRAM

Everything you expect from a survey tool, but smarter

Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.

THE COMPLETE LISTENING PROGRAM

Everything you expect from a survey tool, but smarter

Run the listening program you already need, with more intelligence built in. Surface supports everything from engagement surveys to targeted pulses, while connecting each response to the broader context of your workforce.

Engagement

Measure engagement, growth, belonging and alignment on the cadence that fits your organization.

Pulse checks

Targeted listening when a signal is worth exploring.

Onboarding and lifecycle

Always-on listening across onboarding, exits, manager transitions, promotions, and other key moments.

Manager effectiveness

Understand how employees experience their managers and how those patterns relate to team outcomes.

Expert-built templates

Question sets built from Paradigm's expertise with thousands of organizations. Use as-is or adapt them to your needs.

Anonymous by design

Results show only for groups of five or more, sensitive demographic fields always aggregate, and names are optional.

END SURVEY FATIGUE

Don't ask unless the answer matters

People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.

END SURVEY FATIGUE

Don't ask unless the answer matters

People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.

END SURVEY FATIGUE

Don't ask unless the answer matters

People disengage when they’re repeatedly asked for feedback without understanding why it matters. Surface helps teams listen with intent: ask when employee input can inform a real question, use the answers alongside the rest of your workforce data, and act when action is warranted.

Ask with intent

Hear from employees when their input can help answer a real question or inform a decision.

Understand what you hear

Read responses alongside workforce data and context to understand what they mean, not just how people scored.

Act when it matters

When the findings call for action, Surface recommends what to do next and helps your team execute.

COMMON QUESTIONS

What people teams ask before switching

Straight answers to the five questions we hear most from people teams weighing a change.

COMMON QUESTIONS

What people teams ask before switching

Straight answers to the five questions we hear most from people teams weighing a change.

COMMON QUESTIONS

What people teams ask before switching

Straight answers to the five questions we hear most from people teams weighing a change.

Can we still run our annual engagement survey?
Yes. Surface Listening supports annual engagement surveys, along with targeted pulses and lifecycle listening between cycles. If an annual survey doesn’t fit your organization, you can use Surface for targeted and lifecycle listening alone.
Traditional survey tools help you run the survey you already decided to run. Surface Listening starts with signals across your workforce, recommends when employee input would be useful, drafts the questions, and interprets the answers alongside the rest of your workforce data. When action is warranted, Surface helps you decide what to do next and measure what changed.
Listening becomes part of the intelligence layer you already use. Run your existing engagement survey in Surface, and every response sits alongside your attrition, performance, manager, and other workforce data. From there, Surface can recommend where to listen next and help you make sense of what employees say in context.
No. Surface Listening runs natively in Surface using the data your organization has already connected. There’s nothing new to integrate.
Yes. Results are only shown for groups of five or more, so individual responses aren’t surfaced. Sensitive demographic fields, including gender identity and disability status, remain aggregated regardless of viewer role. You can also upload employee IDs instead of names if you prefer not to provide names at all.

EXPERTISE BEHIND THE PRODUCT

Built on lessons from the people shaping modern work

Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields

Chief People Officer, Notion

Rethink the annual survey

Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.

Never ask what you won't act on

Asking about things leadership won't change just reminds people they're dissatisfied.

Watch behavior, not sentiment

Some of her highest performers report the lowest satisfaction, because they care the most.

Watch the podcast →

EXPERTISE BEHIND THE PRODUCT

Built on lessons from the people shaping modern work

Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields

Chief People Officer, Notion

Rethink the annual survey

Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.

Never ask what you won't act on

Asking about things leadership won't change just reminds people they're dissatisfied.

Watch behavior, not sentiment

Some of her highest performers report the lowest satisfaction, because they care the most.

Watch the podcast →

EXPERTISE BEHIND THE PRODUCT

Built on lessons from the people shaping modern work

Through conversations with leading operators, researchers, and executives, we bring current thinking on talent and organizational performance into how Surface interprets signals and recommends action. Here's what we learned from Katy Shields, Chief People Officer at Notion:

Katy Shields

Chief People Officer, Notion

Rethink the annual survey

Notion's took three weeks to analyze and results landed after the moment had passed, so they moved to lightweight pulses instead.

Never ask what you won't act on

Asking about things leadership won't change just reminds people they're dissatisfied.

Watch behavior, not sentiment

Some of her highest performers report the lowest satisfaction, because they care the most.

Watch the podcast →

GET STARTED TODAY

See what Surface Listening finds in your organization

Request a demo to see how Surface can use your workforce data to identify where listening could help and what to do next.

Request a demo

GET STARTED TODAY

See what Surface Listening finds in your organization

Request a demo to see how Surface can use your workforce data to identify where listening could help and what to do next.

Request a demo